Spa ConciergeThe Rittenhouse HotelPhiladelphia, PA
A property of: Hersha Hospitality Management (HHM)Posted 4 weeks ago

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Job Description


Opportunity:  Spa Concierge  

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path 

Lead Spa Concierge - Spa Operations Manager - Spa Director 

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Receive and resolve guest complaints, elevating to management if necessary. 
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s Earth View program. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Job Requirements


  • College degree or comparable work experience.
  • Previous customer service experience or equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Job Details

Entry level

About this location

room Count:
location Type:


Customer Service
Personal Growth
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The Rittenhouse Hotel
The Rittenhouse - Experience the invigorating charm and rich history of
Rittenhouse Square, one of Philadelphia’s most beloved destinations.
Stay at The Rittenhouse, a standout among luxury hotels inshow more
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Address210 West Rittenhouse Square, Philadelphia, PA, 19103 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (5)

Jody BlackintonOperationsAfter many years as a General Manager, it is humbling to serve today in a regional role building our fast growing brand on the West Coast. At HHM, I believe our advantage in each market stems from consistent idea sharing and problem solving within our property teams.
Joshua GossInformation TechnologyI am humbled to be part of HHM's gifted technology team. We work tirelessly to launch and support differentiated, secure, and often proprietary solutions that give our owners and operators a competitive advantage in driving results across our portfolio.
Megan MillerSales & MarketingOur senior sales team has created a culture of ‘nothing is impossible’ which ignites throughout our teams in every hotel for every guest.
Susan MarshallTalent AcquisitionI'm privileged to have the opportunity to introduce the best and brightest talent to HHM. Connecting with industry professionals across the country and helping shape their careers provides me with immeasurable pride.
Hiram NegronOperationsI joined HHM over a decade ago as a Front Office Manager. Today, I help run our elite New York City operation for eight hotels in the market. I take special pride in making time to balance my service to our community, guests, and associates.

Culture (1)

Culture & ValuesOur five values serve as a daily compass and will continue to guide our growth into the future. People Are Our Capability: Encourage personal and professional growth. Hearts That Serve: Inspire each other and give back to our communities. Only Excellence: Pursue greatness, distinction and always seek to exceed expectations. Stay Nimble: We are quick to embrace change and innovation. Own It: Do the right thing - we keep our promises and act with integrity.
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This property is managed by
Hersha Hospitality Management (HHM)